If AWS were to say what the problem was then people might be a bit happier to wait?
Drives me nuts, but all companies do this rather than giving a direct answer.
...But saying "we have all these other things that you've already told us you're aware of" is where things start to get passive aggressive.
Except when they aren't, which is what I'm talking about. And you could say the same thing about the marketing speak.
If you ask a question on Stackoverflow, a lot of people will give you the answer they know, regardless of the question you asked.
If I ask "how do I do this with x?" The answer "Generally in this language we do it with y. Will that work?" is a proper answer
If I ask "why does x panic?" The answer isn't, "do y." The answer is an insight to the programming language/operating system in question, but people just can't resist, and it is exactly like the marketing speak mentioned here.