Prestige in US Today
overcomingbias.com
overcomingbias.com
It's actually the network: CEO A is in trouble, investor B says "you need help, get help or we will get you out". A asks B "who can help", B says "Firm C know how to help you - know the managing partner there and he fixes stuff like this all the time".
This is code for "give C work or you will get sacked."
B will receive information and assistance from C, possibly a job himself in the future.
A will receive 12 - 36 more months of employment as CEO while she/he implements the change program proposed by C. A will get $4m -> $45m of pay for this. The change program will have a random impact, because there is no evidence that any of them are efficacious or applicable in any context - so they are randomly applied and even if they can help sometimes they don't mostly.
But, if you are smart you go along with this and don't argue because you absolutely will be forced out if you do. A, B and C all have more power than you, and they all have incentives in the millions of $ to do this.
The book Rip-Off: The Scandalous Inside Story of the Management Consulting Money Machine by David Craig mentions one firm of management consultants (called The Butchers - he doesn't give names of consultancies for obvious reasons) who apparently only ever make one recommendation: lay off a quarter of your staff. Regardless of what the problems of the client are or even if they have any problems.
This makes the job of the management consultants easier - they know what the answer is, they just need to gather some plausible sounding data to support it (or make it up).
The amazing thing is that this, from the viewpoint of an executive, will actually work for a few years - numbers will look great and the company will survive long enough for the executives to move on based on their track record of being "turn around" experts at their last company.
Somehow I don't think the details have changed and I've actually witnessed people in a meeting room in a shared office building doing the brown paper trick fairly recently!
https://www.ifm.eng.cam.ac.uk/research/dmg/tools-and-techniq...
However, what is neat is how management consultants can use this as a sales weapon - that books describes it how to use it that way.
Edit: I know from experience that in a lot of sales situations a pitch that is delivered confidently, decisively (with no "It depends") and boldly will pretty much always beat a technically better pitch delivered less boldly.
The way big, obvious decisions get made gets a lot of scrutiny. They're litigated, literally and otherwise. It's pretty hard to go into major layoffs without a "no choice" mentality. The advice might create an air of certainty, help with labour courts, settle dissent in management, etc. It might play an "explored-all-alternatives" role, etc.
It's the type of thing we never hear a full throated defense of, because these things don't ever work without some level of ambiguity.
I guess from this perspective it makes sense that such a firm operates that way. If a company wants to layoff people but is worried about PR or whatever they can hire this firm who they know is going to tell them to layoff people
If you're hiring PWC to do a Fit For Growth Transformation, that means you believe you need layoffs. The symptoms of are usually obvious: you're burning money, and you'll run out soon. They can be less obvious: You lose contracts based on cost, because your overhead is hire. You don't hire the PWC/FFG team if you believe you're poised for actual growth or need help hiring to move into new markets.
You can get their book. It says point-blank that FFG generally involves a 25% layoff. This isn't some big secret or inside story. It's just what they do.
The advertised value-add of PWC/FFG isn't to tell you that you need a layoff (you knew that already). The value-add is understanding how to structure that layoff. An ideal outcome of a layoff is that you've cut the corporate fat: people doing useless things with no value add. You've removed a big chunk of the corporate bureaucracy. You have faster, simpler, more agile business processes. When you want to do something, you don't need a 3-month approval from Jim in legal, Alice in finance, and Yoav in branding, since Jim, Alice, and Yoav no longer work there. On the other hand, parts of your business which contribute business value are left untouched.
Does it work? I don't know. But most executives go through this occasionally. As an executive, you're an expert on your own business. PWC/FFG has done layoffs over and over and over again. They've seen what can go right and what can go wrong. You're paying for that experience.
1) Organizations build up capabilities over time they don't need. For example, there might be a purchasing department with a complex approval process. Getting rid of that process can cut costs and improve efficiency.
2) There might be opportunities for outsourcing nonessential internal roles into organizations who specialize in those, and can do them at better quality and lower cost.
3) There might be efficiency gains by combining or breaking up units which grew up organically.
... and so on.
Once you come up with a good structure, there's a question about how to transition:
1) Good people tend to leave during layoffs, which is the opposite of what you want. How do you protect critical units?
2) People who leave don't necessarily want to train their replacements.
3) Some people just don't want change.
... and so on. You want to minimize morale hit. A lot of that is in the details of how transitions are handled. In some sense, in a best-case, if you're, for example, outsourcing IT to a company which specializes in IT, your top IT employees will seamlessly transition to that company. Your lower-tier IT employees will have some path out which leaves them minimally disgruntled about being laid off, but no opportunity to do damage on the way out.
Think about it. You're a competent, qualified executive who grew a 10 person company to 10,000 people. It's no longer competitive, and you realize you need 7,500 people to compete.
Would you know how to do that? Or would you like to work with someone who has done it 50 times before, day-in-day-out, and seen things go right and wrong?
That's the selling point. How much value does it add? I've seen it go both ways.
There are plenty of companies which didn't do so well when the management team went from a domain-specific background (e.g. having an electronic engineering run an IC firm) to people with an MBA background.
Bill Gates, Steve Jobs, Jeff Bezos, and many other founders were exceptionally competent managers, but at the time, they had never run a major firm before. Everyone has their first major restructuring at some point.
Tech is a bit different, since things move fast. Less organizational cruft has time to accrue, so I'd agree boardroom table is the predominant problem. But most companies don't move that fast.
I always knew I was full of shit, and often received gentle and not so gentle reminders about it. But I didn't realize how much more full of shit was my father until a few years ago. It's a hard life.
I don't understand how these people sleep at night.
Don't know if there's any truth to that, but it's an interesting way of looking at it.
The number one problem with them is they being "penny wise, dollar fools". They had been trained all their lives in saving money, so they continue doing it even when it does not makes sense.
For example I had one friend that spent a week trying to save $100. I had to take him apart and give him a talk: Listen, your company is paying for you 9000 euros a month, it is beyond stupid what you are doing. He understood that rationally pretty well, but emotionally he has been trained all his life into this behavior, and it was hard changing habits.
You could also see the opposite behavior. "New rich" people wasting money because they don't know what to do with it.
Educated people inherit lots of knowledge from other educated people like their parents or just the books that you have in your house from the smartest people that have existed in the world.
When I was a kid I just read from books that were in my house because it was normal, all my family did it. So it was a shock to know that most people were so naive about so many topics.
Here, two cartoons of SMBC on this concept:
I'm making more than 9000 euros a month and can also spend considerable amount of time to avoid spending $100. It's called avoiding lifestyle inflation.
What you describe here is the concept of symbolic capital most famously examined by Pierre Bourdieu: https://en.wikipedia.org/wiki/Symbolic_capital
I don't think this is true, at least in the tech industry. Based on my time involved in recruiting at Google and Facebook, the elite tech employers are quite happy to hire candidates who have an unusual resume, as long as something stands out that prevents their resume from being thrown out in the first place. For example, someone who worked at a low-status job for four years out of college, then worked at a hot startup for one year. Or someone with no college degree who spent time working in "low-status" tech roles but has one popular GitHub project.
You have to go through the standard "tech interview" grinder, but it's very possible to succeed at that without having a high-status resume. Indeed, the great benefit of having such an onerous interview process is that it provides an opportunity for people with unimpressive resumes to stand out as an impressive candidate.
This could be characterized as "little patience".
Separately, do software developers routinely interact with customers in the same way that entry level consulting firm employees do?
Therefore, I don't understand the purpose of comparing the nominal pay of someone that might earn modest cash income, but has untold assets and personnel at their disposal.
Come on, it's an open secret that a significant minority at these companies do the minimum amount of work possible to keep their jobs. Usual this minimum amount of work is around the realm of one or two hours.
Within a given class of people, access to money is a decent proxy but it doesn't scale across groups.
I also remember trying to hire a really brilliant candidate and when our director heard about her, the only thing he cared about was what school she had gone to. Fortunately for her, she'd gone to Oxford.
A few years later my boss had a big fight with recruiting and hired candidates on the basis of experience and ability. They were some of the most successful candidates we had ever brought in, and would never have been looked at by the standard recruiting loop.
So, ime the same status games play out in tech companies.
The parts about "hot" startups and popular GitHub projects do sound a lot like prestige to me. Incidentally I have worked for quite some time at a "hot" startup (in Europe) and I can tell you that its "hotness" was in no way justified by tech fundamentals - it was mostly fueled by great sales and marketing. GitHub popularity is also not necessarily related to fundamentals - remember things like the isEven, isOdd etc. packages?
If your resume has nothing interesting on it at all, then it's going to be hard to get an initial phone screen at a tech company, because there are so many resumes just like it.
Oh sure it is. I didn't graduate, I dropped out during a recession, did some time in the military, came back out and taught myself the necessities to code full time. It took years, but along the way through interviews and cohorts I've learned a lot about academics in tech.
Academics love to talk about their universities When people give talks in tech they often share a bit about themselves. I like to talk about things in tech that interest me, what I do in my spare time, and where I'm from. Academics always spend a significant amount of time, and will even visually timeline, where they went to school, how long it took them, what clubs they were in, etc. These are the same kind of people who put x-Googler, x-Lyft, x-Uber all over their Twitter bio. To this degree the author is right, this information is junk but also comes up when I interview people who think that'll appeal to me. Spoiler alert, it doesn't and talking to me about your school inside or outside of an interview is a total waste of my and others time.
What you call an unusual resume is a great rhetorical note. What's unusual to you? I've only heard that term when I interviewed at Facebook for an SRE position. They want people who can write OS level code and be a systems engineer. They, somehow, identified that academics don't usually perform very well in these jobs and look for "unusual resumes". I'd love to know the etymology of this rhetoric but I'd bet it's some bullshit. There are no unusual resumes in tech, just ones you don't understand, and that says more about you than it does me that you think it's unusual.
"Hot startup" is another red flag. I worked at a lot of startups because tech firms either low balled me or would give me algorithm problems that I was still learning that I'd go on to, again, never use. The "hot startup" is a myth. All startups are hot because the friction of flying through the atmosphere while trying attach rockets to this dismally close to the ground vehicle will always be high. If you don't see your startup as hot, then it's not a start up, it's just a small business. To me, work is work. I want to know about the salt of what you did there.
The fact that we keep referring to tech interviews with this language like "grinder" is a giant red flag. I don't think I need to spend extra energy expounding on this, it sucks. I'd love to see a day where instead of allowing academics to gatekeep we instead put the onus on them to teach within these companies rather than exclude. The people who advocate these high standards are rarely helping others get to them, it's a game of self-interest.
The fact that you can couple "low status" and "no college degree" is the final nail in the coffin of this little thread. I'm not low status for not having a degree or cutting my teeth at more traditional businesses. I did so because people like you spent time developing tests so that all that learning I had to do took place in my off time or OJT at those traditional businesses. You did that, and your "low status" comment explains exactly why.
A couple of my own stories, just from my current job:
- I was trying to help some colleagues solve a statistical problem when I was an SRE. It could more or less be solved by looking at the data in the form of a distribution. When I showed people how this worked on a graph and how we could implement it in code I was repeatedly asked where I got my masters. When I reminded them I'm a dropout they almost didn't believe me. They thought it was a joke. It was a really weird thing for me to see people laugh at.
- I used to work on Kubernetes and I went to a conference that was centric to such. I met up with some colleagues. They all drink, I don't, and they did what drinking dudes do. They got honest. It was mostly harmless stuff, but at some point people were talking about college. I clearly didn't have anything to share. College wasn't really a great time for me plus there's the obvious part that I didn't even finish. I informed them when someone probed me, likely trying to include me in the conversation, and when they found out they responded, "You don't look like a drop out". I laughed, but just examine the audacity of such a statement.
These people aren't bad, but recognizing the misalignment here will absolutely let us turn big corners in tech.
This probably comes off kinda salty, but I'm not. I made it, I work in big tech and I have lots of fun. I spend my time teaching people and trying to empower engineers as they come up the ranks. Some day I imagine big tech won't want me anymore and I'll retire. Hopefully then I can spend my days working in open source or small device work. Maybe it'll just be wood working though ;)
That's silly. There are plenty of unusual resumes. For example, someone whose mobile app got millions of downloads while he was still in high school. Someone who is a chess grandmaster. Someone who has no college degree, but is the top-rated answerer of Stack Overflow questions in a popular category. It's not like there are thousands of resumes out there just like this, and I just haven't seen them due to my biased experience.
Heh, wow. The way you assume Stack Overflow and college education are related is astounding and again presents a rife representation of the way you perceive the world. This is exactly what's wrong.
> It's not like there are thousands of resumes out there just like this, and I just haven't seen them due to my biased experience.
Sure there are.
A corporation is a cultural institution as well as an economic institution, and the cultural side is strong when it comes to these kinds of firms.
A lot of the work (or "work") that these consultancies do relates to board/investors and management's cultural machinery. Being "external, for example, is a defining characteristic. Their reports and suggestions allow management to do stuff that they're having cultural difficulties doing.
In any case, I'd posit two points. Point one is that class plays a major role in these firms, from recruitment to the culture of the firm to the value of the services they provide. This is not surprising considering that their job revolves around confidence from elite individuals. Point two is that humans still respond to class. We all know it, but have a hard time with the moral implications. We excuse. We deny. We point and scream. We create grande theories, new terms and types.
Social stratification exists in all cultures, but the notion that class defines your occupation, social circles, cultural manners is a very "Anglophile" thing.
The British class system is undoubtedly rooted in English history, and I'm sure there are plenty of deeper roots too. That class system was/is obviously deeply impactful here. That's why nationalism, republicanism are so intertwined with anti-classism in our modern politics.
But in some sense, roots are arbitrary . The cultural memes and tendencies it manifests aren't the important part. Cultures, power structures and everything else aren't uniquely english, I'm loathe to admit ;) Occupation, social circles & cultural memes are pretty central to class equivalent parts of modern culture.
FWIW, the early modern period isn't generally considered anglo-saxon, at least politically or linguistically. It does does have an ethnonym connotation in all post anglos saxon periods, including the present.
https://www.nytimes.com/2017/07/17/health/india-south-asia-c...
People have a hard time understanding randomness, so of course they can't distinguish luck from skill. If you ask the average person to put dots on a page randomly, they'll generally create some kind of pattern in order to cover the page thoroughly. If you show someone a random distribution of dots, they'll be convinced there's a pattern. Faces in clouds.
I used to play poker semi-professionally. I wondered why the same people came, day after day, to give me money. Sure, sometimes they'd win. It's the randomness of it that confused them. They'd see skill where there was luck, and luck where there was skill.
Thinking that a university degree is 100% certified, stamped proof that someone is intelligent is naive (or perhaps an overly narrow definition of what 'intelligence' is). But so is denying that, all else being equal, a person with a degree is more likely to be more intelligent than someone without until shown otherwise. I don't know by what odds, or by how much, but you must either believe this, or believe that university has no screening or educating effect whatsoever.
Likewise, there are plenty of rich people that inherited wealth, stole wealth, and so on. But for all the others, you either have to conclude that being richer is, at least weakly, correlated with being smarter, or accept that being smarter has no effect on your earning potential. And since earnings are already correlated with value provided to society, you'd have to then conclude that being smart has no value...
Story forming is (a) extremely poignant in elite management, management-investor relations and corporate-cultural settings. (b) Business schools actively teach this, and it is a major part of the curriculum. Case studies by The Harvard Business Review, are basically this.
Who would not?
In theory, this provides a “moneyball” style opportunity for arbitrage, but in reality you probably won’t be able to profit from it because elitism creates a very robust moat protecting the incumbents.
What would improve, for whom, if they hired better. What would better quality look like? Management consulting has a hard to define "job" in objective terms.
Productivity would improve, for everyone, if they hired better. Better quality would look like more profit (or better triple bottom line metrics if you’re that way inclined).
The job of a management consultancy is to improve an organisation’s performance, and in capitalism the key performance indicator is profit.