There are plenty of ways to ruin someone’s life with access to their phone number beyond compromising their accounts with 2FA.
What really needs to die is giving privileged access to underpaid monkeys.
What really needs to die is giving privileged access to underpaid monkeys.
This in uncalled for.
I started my tech career in a call center. Were there people there that shouldn't have had that job? Sure. Do those people deserved to be belittled by calling them monkeys? No fucking way. Show some damn respect for your fellow man.
(Nobody at big tech companies ever bothered to even phone screen me for SWE roles)
Also your enterprise account managers often are clueless and just ask the support team - certainly what happened in my experience.
This was demonstrated by the two fat binders filled with procedures for EVERYTHING that were supposed to followed to the letter.