Why 99designs raised $35 million from Accel Partners
finance.fortune.cnn.com
finance.fortune.cnn.com
For businesses: good for unimportant stuff that needs a bit of design, bad for serious stuff
As a designer/business owner, I'm past the point of using this service and since my product is UX/design focused, I wouldn't dream of outsourcing design work in this way.
Bootstrapping a startup is "spec" work. No one is paying founders anything.
It's a choice to do "spec" work, no one is forcing someone to work for free. 99design is building an amazing marketplace for customers and professionals on a global level. This will change the way the restrictive nature of supply and demand in design.
EDIT: When I graduated from college, I worked for free. I bootstrapped a startup with my savings that failed to support me and then I worked for free at a development agency doing random projects. From that experience, network, and portfolio I now am living very well doing contracting work and personal side projects.
That said, it can be good practice for those who need it (and the quality of available designs typically reflects this).
There are a lot of designers who are passionate and have amazing potential, but no access any markets.
It can take months to build an app and startups can take a lifetime to build into a company.
The upside to all spec work is pretty bleak everywhere, but we do it out of passion and our audacity.
If it is too lousy of a deal, then 99design wouldn't even exist or be viable. There would be no startups, everyone would work at major established companies and Android and iOS would be terribly boring devices with only apps made by the platform manufacturers.
Same thing for building iOS apps. Want an iOS app designed on spec? Get in touch with a few dozen developers, all of whom build the exact same app using your specifications. Pick only 1 of them as the winner and the losers are contractually required to throw their app away.
99designs refunded anything that was paid, and apologised, and it felt like something that is so common they have a well oiled process for it.
Given the risk of this, and that it is up to you to find if it is a rip-off - I wouldn't use it ever for anything that may be seen publicly (I expect you as the "owner" would be responsible).
(this is ignoring designer objections, which are another topic).