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I used to work for BT a while back and on the "Engineering" side there where many problems with the drawings of plant being wrong or lost.

Also workmanager aka workmangler was known for sending linemen (engineers in BT speak) to the wrong place and also sending multiple teams to the same fault

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Yeah, I used to work on the Smallworld GIS software and it was fascinating seeing the hoops customers would jump through to deal with data having systemic problems. Some had to keep using there own background data because it was wrong, but it was also what everything had been entered into the system relative to. So if they started using correct background data they would have had to move all their assets to the proper positions, and the offsets were not universal across their operational area.

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