Isn't this just a suboptimal substitute for a conversation?
Isn't this just a suboptimal substitute for a conversation?
A bit like how people would tell taxi drivers their secrets, because they don't need to be afraid of the driver's judgement: https://www.youtube.com/watch?v=NgWVmi5P-D0
The taxi driver analogy is awesome, btw!
The feedback we received then and continue to receive from customers is that people are using our service to record what you might call "archival conversations". These are conversations about important questions, events, or people that you, and your friends and family may want to listen to again in the future - or later share with new friends and family (children and grandchildren) along the way.
I'd also say that we are finding that there is some kind of magic that happens when we bring together a professional interviewer with someone to talk about important things. The candor and depth in that session is something that continues to surprise us and our customers.
All of that said, I really appreciate your direct question about a potential weakness in what we creating.