After AT&T Ruling, Should We Say Goodbye to Consumer Class Actions?
blogs.wsj.com
blogs.wsj.com
Many customers won't notice a bogus charge like that. A few will silently gripe, figuring it isn't worth their time fighting. A few will complain to AT&T. Nobody will need to go to arbitration to get their $5 back, because AT&T will give it back if they're persistent. Even with maybe ten percent refunds, AT&T will have stolen away $450 million.
Class-action lawsuits definitely have been abused in the past and consumers often don't fare that well (whee, coupons) but the "arbitration" alternative doesn't give companies any incentive to treat customers fairly.
You might think that sounds political, but it sounds tribal to me.
The simpler explanations tend to be correct, and that applies here: the American government is captive to corporate interests.
But it never really revisits the initial claim that this could kill class actions...
Isn't this the purpose of small claims court?
That question actually sums up my dislike of most class actions. It's not about righting a wrong, it's about a lawyer winning the jackpot. I've been a part of about a dozen class action settlements, and had I dug up sales receipts from ten years ago, could have earned myself awards sometimes approaching $5.00. Meanwhile, the law firm earned about $10 million. Not bad for a year's work.
Same argument for governments. If the taxpayers are upset at government losing taxpayer dollars in court, then they have their chance to voice a change in government. The opposition could point out the waste in next election and the current government gets defeated.
If you don't want to be part of a suit for $5.00 refunds, you can put yourself down as an exception. You can then sue them yourself.
There is also the argument that when companies lose lawsuits they just pass the expense on to the consumer. I've always thought that was part of the point though. If the company in question is a monopoly however, I suppose there is some merit to that...
If you're worried that class-action will disappear all together, let your representatives know.
Remember these are the same representatives that passed the Federal Arbitration Act. That act and this ruling make it all but impossible to punish corporations for malfeasance. This is why it's important to vote. Whoever leads this country will have an impact not for the next 4-8 years, but possibly 20-30. This ruling was made 5-4 along party lines. The majority were Reagan, Bush I, and Bush II candidates. Remember that when someone tells you they won't vote because they don't like either party.
2. The Federal Arbitration Act was originally enacted in 1925 (and has been amended and interpreted quite a bit over the years, obviously). Today's Congress is not composed of the same representatives who passed the act, nor does its view of arbitration necessarily reflect the view of those who enacted it originally.
3. This is not a cut-and-dried liberal vs. conservative issue. There are complicated issues of preemption of state laws by the FAA, and what constitutes "unconscionability" in an arbitration agreement--which has been in the Court quite a bit lately (see Rent-a-Center v. Jackson from last term).