Great service, but it seemed liked they really slowed down about a year ago and gave up on trying to do anything about their growing backlog on GetSatisfaction. As a very early user, it's been frustrating that they haven't done really basic, cheap improvements that obviously would have big impact and lots of users are screaming for.
I can't imagine how RIM owning them will improve the situation. My bet is that within 6 months their GS page is taken down altogether. http://community.tungle.me/tungle