It's not about the complexity of Rails, it's about helping a learner get comfortable at their own speed, outside of the usual channels of support. It's about creating something that will unexpectedly delight people. No one expects free phone-based tech support for an open-source project.

This is ridiculously awesome. I think your reply did not contribute much of use to the conversation, and I think that's why you got downvoted (wasn't me, I can't downvote).