Not sure if you were being sarcastic? I believe it is probably fair to say they are among the most radically transparent.

Given the harsh criticism some of their previous proposed architecture, approaches to business continuity etc. have been received here in years past I don’t think there’s any kind of consensus on them being “the best” at providing HA SaaS?

I find your comment odd, given the high percentage of "XXX hosted SCM is down today" posts that are about Gitlab.