Tried to resolve for months.
Fired 15 staff, gave up. Basically the internet = Google when you run online retail.
The Google account was unsuspended in minutes, but there is no way to unsuspend Google Maps/Business listings, even though we are PAYING customers of Google.
GSUITE support says they don't own Google Map listings (they only support the core apps), so they can't help, and Google Business listings support has a canned response that says because of Covid they aren't responding to requests.
We are already hurting because of the pandemic and now we're not even listed anymore. This is exactly how it was dealing with 1980s telecom monopolies.
You get a lot of stuff in the short term but you have to remember your long term survival means absolutely nothing at all to the organizations that run these massive platforms and eventually they'll do something that can wipe you out.
In this way anti-fraud filters sometimes act as pro-fraud filters: False positives kill honest use, and dishonest use finds a way.
I'm removing Google from my life as we speak, but whenever you prod further about these you find out they did violate TOS and are just unhappy.
I would understand if you said “the internet = Google for MY retail store”, but saying it applies for all online retail is simply incorrect.
[1] https://zerotousers.com [2] https://www.starterstory.com/