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It's where you have to shame them by publishing an article on HN/reddit/wherever about how they screwed you before they'll fix your problem.

Ahh yes, the way I have to deal with my cloud provider, as well as my local fast food outlet's delivery service. Very high tech.

Thanks for the heads-up

It's where you can't get support except by getting a successful post on social media that shames the company into dealing with your issue.

Thanks

You publicly shame them via twitter,reddit,medium,hackernews for a support response.

Thanks

I'm tempted to give you the same answer just to make you say thanks again... But I won't. Thank _you_ for being a nice person!

Doing justice to everyone :)

But it still befuddles me how that simple explanation never crossed my mind.

And thanks for calling me a nice person - I don't really deserve that.