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Hey, they clicked "Accept" on the TOS. Perhaps they should have read it thoroughly first, and made sure whomever was doing the web design understood the boundaries. A contract is a contract. It's not "let's agree to do this until I violate it and call you a meanie"

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Most of the problems that people experience are self-inflicted. If we use "you should have known better" as the only criterion to determine if sympathy is deserved, we'd be really unsympathetic. The OP should have been more careful and Google should have been more accommodating.

There are two way you can deal with things- you can opt to follow the ToS strictly and harshly, or you can opt to behave in a humane way. Robots are expected chose the former option, while human beings are expected to opt for the latter. While the Zomboid guys cant take Google to court for this, they have every right to say that Google screwed them. If you keep being unsympathetic to customers in this fashion, you are eventually going to be termed as evil.

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