The inhuman thing about the internet is that interacting with people has been replaced with interacting with organizations. Organizations that want to ignore you, and if you can't be ignored than to fit you neatly into a database schema where they can exact the actionable information necessary to continue making money, and then ignore you.

I'm sure your software is great at searching for help in a knowledgebase and falling back to soliciting bug reports.

I'm not so sure about your messaging.

Believe in what you've built! If it's valuable people will adopt it on the merits, not because of lofty prose disconnected from it's purpose.