I wish there was some easier way to quantify the “soft” aspects of everything that surrounds us, e.g. the long-term impact of beautiful and usable UI design, the reduction in “ambient” psychological stress, the impacts of chaos/consistency on how we feel, any robust measures of happiness, excitement, relaxation, etc.
They seem to be such important attributes, but not as easily measured as a latency. Which in turn makes reaching consensus harder—and probably why design by committee doesn't work?