While this pandemic will definitely create global shifts and city shifts, it's a bit unfair to look at the losses of service sector jobs and call them permanent.
I'm sure there will be permanent job losses but the majority of major cities are no where close to being 100% reopened, and the public even in open cities hasn't returned to normal life.
If anything what the article highlights is that it is easier to shift your job if you were spending all day on a computer to remote work, and a service level job can't do that.
The V-shaped recovery stopped for service level work and basically shows to watch extent major cities are still "closed".