Amazon may be awful elsewhere, but it's miles better than our local French online retailers. I've got a lost mouse (the package was delivered empty), Amazon immediately refunded. I had other packages not delivered at all with other retailers, and they wouldn't refund until they enquired with the delivery company, which had to do an internal investigation. And some of them wouldn't refund but gave vouchers instead.

Also, Amazon returns are refunded as soon as the package is scanned at the post office, not 2 or 3 weeks after.

I'd really like to buy from a French company, but every time I try, they go out of their way to send me back to Amazon.