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I think it might just be coastal US cities? I live in a flyover US state and my experience matches yours. Universally good, overall much better experience with products ordered on Amazon than purchased at the local Walmart. Not that Walmart is a particularly high bar, but still it sets an expectation.

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We live in Manhattan and order even more stuff than GP (about 25 orders last month) and we've had like two issues this year: a missing knob on a puzzle for toddlers, and paint on three toy vehicles damaged during shipping.

I'm suspicious it must just be regional, because my experience is similar.

I live in NM and have had only half a dozen "major" (?) issues over the decade+ that I've ordered from Amazon. My experience is posted slightly up thread from yours.

Could also be that people's experience depends on how picky they are about sellers. I mostly just go for Amazon or the original manufacturer (I guess I should to the original manufacturer's site, but I don't want to find my wallet...)

I’m in Seattle and that’s been my experience as well in the 7 years that I’ve been their customer.

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