I was very surprised about my own Amazon usage today...

For the year 2020 (so far):

Amazon Orders: 231

Returns: 38

Return Percent: 16.45

Based on Gmail search:

amazon "your refund" after:2020/01/01 before:2021/01/01

For the year 2019:

Amazon Orders: 32

Returns: 11

Return Percent: 34.3

Based on Gmail search:

amazon "your refund" after:2019/01/01 before:2020/01/01

A couple of things to note, 2019 I was mostly buying and returning bras, shorts and shirts that my wife was trying on, because Target and other stores stopped carrying some of her favorites. Some of these clothing purchases actually spilled into early 2020.

2020 I am returning things a lot less because it's a lot of Pantry orders.