can someone explain to me why you would use RH over something like Fidelity who has 24/7/365 support and no commission trades? honestly the first thing i do when it comes to a service (especially financial) is see if they have a way in getting in touch with someone 24/7/365. i would rather pay to know i can call and talk to a human then save money. seems like these people lost dollars tripping over pennies. even if a trade cost $5 a trade, i would still pay it just to know i can reach someone.