are you referring to jd powers ranking https://mms.businesswire.com/media/20200624005175/en/800694/... ?
I'm not a car guy and never even touched a tesla so I'm curious what's bad in them.
I'm not a car guy and never even touched a tesla so I'm curious what's bad in them.
But the thing is, I've never had any issues that rendered the car undriveable or unsafe, and service has always been a joy to work with. Every problem I've encountered has been addressed quickly and effectively with no hassle or charge. So, I'm willing to forgive some of the rough edges, and I suspect this is why they get such good customer satisfaction ratings despite the relatively high number of issues.
Back in the old days when I lived far away from a service center, they once drove hundreds of miles with a flatbed to come pick up my car, and dropped off a free loaner at my house while my car was in the shop, then came back and returned my car and picked up the loaner a few days later. (The loaner was also a nicer Tesla than the one I owned.) They really do go above and beyond to resolve issues as pleasantly and conveniently as possible.
I did test drive a 2013 S and I decided to wait until they matured at that point but now they seem to have gotten their act together in most cases.
They're actually on par with Audi here in Norway when it comes to customer satisfaction so it's not all bad [1]. Only Toyota, volvo and BMW beat them. They had a dip due to an overcrowded service department at the launch of the Model 3, but they hired a ton of people and trained them.
Now this roof falling off is one area they could improve greatly, factory Q&A. There should be a bumpy test track where they take all their vehicles for a control drive before shipping them to eliminate issues like that roof.
[1] https://www.tu.no/artikler/tesla-gjor-et-byks-i-kundetilfred...
I don't know about you, but my expectation for what is nominally a luxury car would be to have paint standards better than British Leyland in the 70s.
There is nothing about a Tesla that suggests they are trying to make it appear luxurious. Where are the expensive materials and ornamentation?
They are trying to make a futuristic car.
But I designed interior parts, so it's my own Engineering take. Tesla's were not competitive at all. The gaps between panels were so bad, you could stick your finger in it. That's not just an appearance issue, kids and adults will mess around with large gaps and put stuff inside.
And features in the interior were non existent. (Especially for a luxury car)
I guess meaning is relative so 2020 luxury means curves, a tablet and skateboard battery pack.
I guess that's inconvenient to mention?
b) You are commenting on an article that talks about a Tesla loosing its roof. That's a new one on me, and I'd thought I'd seen it all back when I was an auto mechanic.