> Tell them the truth - even the cloud has outages, but it is certainly more "convenient" to have hundreds of engineers work on fixing an outage at global scale, and all you have to do is wait for it to start working again - then it is to have to fix it all yourself.
Yep, that’s the argument I’ve made, both to management and even our non-techie customers. When we show them our new SaaS product, they get concerned about cloud outages. Our response is “if AWS goes down, you have bigger things to worry about since other things will be down too.”
The plus side I’ve mentioned that our company’s software developers are freed from doing network IT maintenance and infrastructure and can continue focusing on our actual core products instead.