The Zoho ecosystem is this weird place where you can find almost everything, virtually for free. If you’ve never looked before, check it out - it’s expansive.

Frustratingly though, there are so many features heaped in that there is no cohesion. Things are frequently buggy, unreliable and disjointed. I’d almost be able to forgive it but unfortunately the support is really terrible too.

I assessed a lot of crm software and each one I kept finding things they didn’t have that zoho had but for the reasons above we ultimately chose something else. Which is a shame, because I would pay them a lot more than they ask, for them to just be a little better.