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Comment by jgrahamc | Hacker News Reader

I'm sorry that OP hasn't received a follow up communication, I've raised that internally to figure out why. But this was investigated and his email has been deleted and an explanation was meant to have been sent. I'm sorry that he hasn't received the explanation.

PS I automatically delete tweets after two weeks. Have done for a long time.

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I mean he's had the issue for a year now, and each time you personally say something along the lines of "I'll look into it" or "I've raised that internally" but he waited an entire year before he posted this.

Saying 'sorry, should be fixed now' is kind of unacceptable and more than a little patronizing to the people here.

When you run a company with a lot of users, statistically mistakes are guaranteed to happen.

What would you prefer his response be?

You don't post I'll look into it internally multiple times and don't bother following up. I prefer no response or an honest one. No one benefits from a fake response.

> What would you prefer his response be?

If you get email that you're not supposed to get, it seems like marking it as spam is the logical option.

So the way for Cloudflare to really care about this is to end up on HN frontpage right? Otherwise...

No, the way to get to someone at Cloudflare who cares is HN.

Sending an email or support ticket ends up in a level 1 support agent who cares a lot less then the CTO.

> No

I'm confused, don't you go on to say the same thing as GP?

The comment you replied to implies that if you reached the CTO by other means, your problem would also get fixed, even without publicity.

Can we expect this issue to now be resolved completely for all users, for example, if someone decides to delete their Cloudflare account today?

Yes.

Are you sure about this? Do you need a reminder in a year?

Why? What guarantees can you give us?

None. This is a PR operation, not any real change in policy. If it were a real change, there would be text about GDPR reports to all affected users.

Not sure why you’re getting downvoted.

He’s said this to OP multiple times and done nothing. You’re totally in your right to ask...

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