Any plans to help with fraud? This looks like voluntary parting, so most insurance companies won’t help with theft.
If you hold a deposit and it ends up being a stolen card, you have to refund the money. Or Stripe will take it back when the card owner reports the fraudulent charge.
Some advice:
- take more than 10%, account for some of that money going to fraud cleanup
- if it’s an item you don’t want to have to replace, do as many anti-fraud checks as you can. Four years ago Stripe wasn’t enough: a combination of Stripe/Sift Science/in-house heuristics made the problem easier
- make sure you have proper legal protections in place. If a rental shop gets hit big with fraud, it’s not unlikely that they’ll sue you
I know these seem like problems to solve for way in the future, but I started seeing fraudulent attempts almost as soon as I started seeing rentals.
Good luck!