The problem is people:
1.) Don't remember far back enough to when everything was literally more difficult to do. They don't actually understand how much easier their lives have become due to technology. If you grew up before cellphones became ubiquitous you would understand how much of people's lives were devoted to traveling long distances and haggling with people just to get small things done.
2.) They are young enough that they expect everything to happen instantaneously because they grew up post ubiquitous cell phone. They won't ever be able to understand how easy technology has made our lives because they haven't experienced anything else.
Every time someone writes articles like this they should be forced to live without any technology for a year. It's not perfect but its made life measurably easier for every single person in most countries.
With that said there is a legitimate problem with technology:
People don't know how to use it responsibly, many of them are addicted to their laptops, tvs and cellphones in ways that are frightening.