There definitely are issues with Apple, but the user not having full access to changing their device isn't really one, and that's coming from someone who most definitely has the know how to do pretty much anything and still remain safe, I'd dread to see users be stuck having full root access to their phones without even knowing what the fuck that means.
There absolutely needs to be options for those that want to be able to hack away at their phone to their hearts content, but it doesn't need to be every phone, and Apple aren't criminals just because they don't offer that possibility and users happen to want their phones anyway.
Please don't give me root access to my iPhone, I do not care about it, I have no need for it, and I do not want it.