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Google has a support infra structure, but it's only for big and/or paying customers. If you don't pay Google anything, you are not a customer. You are either a supplier, delivering content, or a user, consuming (free) content.

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why then is it that suppliers and users shouldn't expect support?

Why should they? You're using a free (and honestly, amazing) service, and you agreed to the terms and conditions. Don't like it - don't use it.

>"Don't like it - don't use it."

Applies equally to heroin. When are we legalising it?

He also said 'free'

So if I hand out free drugs I won't be sent to jail?

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