Oh, but I understand what you're saying, Solaar. You make your software to solve problems and make situations better and people happier -- if that doesn't happen, you'd way rather simply refund their money.
-I want people who use my product to be happy with it.
-If they are not, I dont want them bad mouth me.
-When someone is unhappy, that an excellent opportunity for me to learn, so I want to incentivize my customer to engage with me in a productive and not antagonistic way.