Often it seems that SaaS vendors don't have a plan for pricing but rather they design a "pricing page" that looks like the pricing page for other SaaS plans.
If you start asking questions like: can you afford to offer this service at this price? what value does the customer get out of this service? they get defensive.
I have refused to use SaaS services and I've refused to work for SaaS vendors because "I don't think you can make a profit with that pricing" and they tell me "why do you care? "
As a customer: "I am paying you for a service because I want the peace of mind that I don't have to do it myself. If you business isn't profitable, you're going to go out of business and I'm going to have to find a new way to provide this service."
As an employee I reject the marxist idea that I'm necessarily getting ripped off if I make more value than I get paid. If you are not making a profit for your employer why should they hire you?
In a profitable company you are often struggling to get a decent computer, good working procedures, etc. In a non-profitable company it's almost impossible that they'll treat you with respect and give you the resources you need.
My one complaint is that, mindlessly, this article has a pop-up at the bottom that says "you are browsing this web site from India (not true), click here for our regionalized site..."
Sure big companies like Dell, Logitech, waste your time when you are looking for content by trying to segment you via country, are you an SMB (the article explains why the word "SMB" is mindless), etc. You'd think internet-native firms would know better.