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Comment by hrudham | Hacker News Reader

Not related the article, but I cannot get off of Kraken's mailing list, and they won't stop spamming me. Clicking on the unsubscribe link in any of their emails has this quote in it: "Please note that this process will take 30 days to implement across our system". They they simply don't honour this, despite the 30 days in itself being ridiculous.

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Hi there,

I'm sorry to hear about this and would like to apologize for the inconvenience.

Could you please share your public account ID? Please see this support article for more information on how to find it:

https://support.kraken.com/hc/en-us/articles/360028555092-Ho...

I'll then make sure you're being removed from the mailing list as soon as possible. Thank you in advance.

Best, Walter from Kraken

Why not just unbreak your unsubscribe process and let them unsubscribe normally in a way that will work for more than the one person complaining loudly in public?

You should not be asking customers to share their account ID in public on a different site.

hrudham, Kraken's new VP Product here -- my apologies that you're having trouble removing this. This is a mistake if you are not being removed. I'm investigating now to a) confirm that unsubscribe requests are working and b) find a way to lower/remove that 30 day period.

You should investigate who in your company decided upon the 30 days and be weary of what they're up to.

30 days is unheard of for an unsubscribe system. Usually it's not mentioned or it's 48 hours. Very very few websites claim they need thirty days, and it's ridiculous.

Agreed :D Working on the fix!

UPDATE: Thanks again for raising this issue hrudham. It seems there is indeed a bug in the current unsubscribe flow. This was not intentional behavior, and it will be corrected. As for "30 day" period, my initial review indicates this should take 24-48hrs max to be fully unsubscribed (based on how our email and account systems interact). Working on getting fixes for everything. Will update again once it's all corrected.

Click the unsubscribe link once, and mark all future emails from them as spam and move on. They have no reason to act on your request, and this gives them one.

You can get that filter to auto forward them to SpamCop (https://www.spamcop.net/) too!

More than likely will get their ESP's attention.

No reason besides following the law?

There is no law against marking unwanted emails as spam. That is, in fact, the entire point of spam filters.

They are saying that the law is a reason to honor unsubscribes. MichaelBurge said they have no reason to, presumably because he didn’t know the law around this.

GDPR if in EU (remove my data). Also, a filter to spam or even direct delete might prove useful.

CAN-SPAM covers this in the US. Not honoring an unsubscribe request can lead to fines up to $43,280

In Canada the equivalent is CASL and both CAN-SPAM and CASL predate the GDPR by at least a decade or two.

The important here is the location of the user, not the date of the legislation. Measuring ages of laws seems juvenile. But, fyi, check the history of GDPR, it is not born out of nothing.

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