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I guess the takeaway is that everyday utility instruments should not require time invested in studying manuals to operate them. Imagine that every screwdriver you buy requires you to read 20 page document that tells you how to operate it. As a user all I want is "a cup of coffee". Why do I need to read that manual? What if I'm just a visitor, and was told that "the coffee machine is over there". Do I really want to read the manual to get a cup of coffee?

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Fortunately, my cheapo coffee machine has only one button - a mechanical rocker on switch. Unfortunately, it uses icons for which side is "ON", so I rock it until it starts getting warmer.

Somebody buys you a $5,000 screwdriver. Do you just use it wrong, not take care of it, and ruin it to make a point about how all you wanted was to turn a screw?

If that screwdriver makes it more difficult to turn a screw than a $50 screwdriver (or a $5 screwdriver) then... maybe?

Another thing being missed here is that the users in the original post didn’t want just a cup of coffee. If that’s all they wanted, they wouldn’t have used, not cleaned, and ruined the milk steaming wand.

You sell it, buy a regular screw driver, and spend the rest on cookies

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