Ask HN: Rackspace Dedicated customers – Are things going ok with your accounts?

I've been a Rackspace (dedicated) customer since 2008. We've had some rough patches, however in the last 6 months, our account, and attention to detail to nearly any request is worse than I've ever experienced. I've enjoyed Rackspace for years, great service, I'm having trouble justifying the relationship lately.

Just wondering if anyone else is seeing this kind of drop in quality from RS.