Basically direct access to both a website and an API for registry functions. If you register enough domain names internally, it's totally worth it. I've never had a problem with them.
They started out as a linux-friendly ISP in Canada, I believe, and have become basically a reasonable registrar -- one of the first group of 34 independent registrars approved by ICANN, and I think the first to really work with resellers.
Hover, which Marco suggests, seems to be a retail part of Tucows.