I'm sorry, but that show was really, really dumb and unrealistic and I couldn't sit through it.
3 engineers (notably: cringey white dudes) are never following one single user and controlling his interactions like that and it did more harm than good by pretending it works that way.
This implies someone is directly accountable, showing up to work every day and fucking with people's attention regularly, when in reality, it's soulless machines programmed to do this while the engineers are several degrees away from inflicting harm like this.
That's what makes it so dangerous -- not that tech companies have unlimited money to build situation rooms dedicated to following single users around.