This policy is infuriating to say the least. I have sent them several emails about it and gotten various, "we don't care," responses. It's very hard for me to describe how enraged I was when I found out, even after finding a solution on my own.
If I could find a registrar that didn't treat me like crap I would switch instantly.
Namecheap has been excellent for the domains I've bought through it. I haven't yet had to talk to their customer service, but their management interface is simple and flexible enough that I haven't had to.
They also have a forum where you can request for specific features - a couple of months back I posted requesting for account management pages to be made HTTPS.. and now they are. Dunno if the post made a difference.
However, their branding is stupid: I cant get my clients to register their domains on anything called "cheap" - especially corporate ones. I suggest gandi.net in that case.