The most important piece of info is missing imo. How much did he spent with the PR firm? It seems it was the whole key in this story, and it's a good lesson for us.
I personally have no idea how much a PR firm costs, or what the lowest amount they take is. Is it $5k? $10k? Or more like $50k? Anyone here have suggestions of cheap but value-for-money PR firms, especially useful for bootstrappers?