I have something similar when I used contact@<firstname>.<lastname>.name
There were various ways in which that failed.
1. ".name" was pretty new by then, so some frontends did not accept it
2. some frontends objected to the third level of my domain part, accepting third levels only in such cases as the well know. ".co.uk" for example
3. some frontends let me sign up, but something in the backend failed, I can only suspect if it was the ".name" tld or my third level, but I never got any mails after signing up