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Running a database business is especially hard - constant development is needed and so one time perpetual licenses don't really reflect the on-going costs (esp staff) that a database company has.

Mix in the risk that your high value users end up using the FOSS edition and it can get especially difficult.

They do list some prices for their managed service - I agree it's not clear what to expect you have to pay for self-hosting beyond the "community edition". At least eg ms sql has a pretty clear free/dev tier and a pretty straight pr core/price license.

https://cloud.arangodb.com/home

https://www.microsoft.com/en-us/sql-server/sql-server-2019-p...

Their managed offering is also quite pricey.

Their enterprise edition has "Forever Free for Evaluation"

would a free (or low cost) tier on a limited number of nodes be something you'd consider for a database product ?