well, at least they're not making customers work for them like in the "self-checkout" stations that most of grocery stores have adapted to.
IOW haven’t grocers been making the customer work for them ever since the creation of the supermarket —— long before self-checkout —— based on your definition of work?
One of the most interesting things about living outside of western societies has been wet markets with zero accessibility for cars but great accessibility for walking, cycling and motorbikes. They are much friendlier and tend to have more stores with the same produce but different supply chains, which leads to more competition, greater variety and friendly personal service.