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As a user commented, this is a very old event and she did get her collection back.

It is an important point that you do not own the actual book file, but the right to read it, which is fragile.

I don't feel like investing my money without extracting the book files.

She got her collection back, but without any explanation and she could just as well get it deleted again. Without transparency and understanding which rules she broke, exactly, she (and every customer) is at the mercy of Amazon's whims.

I say Amazon, but just as easily it could have been Google, or Apple, or any other similar vendors of digital goods. There are enough horror stories out there.

I strip DRM off all of my books. As long as the publisher gets paid I don't feel guilty.

> As long as the publisher gets paid I don't feel guilty.

no one should feel guilty about stripping DRM from things they rightfully paid for.

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