We no longer take pride in work. We pay people less and make them compete for the mere privilege of holding a job. Then, we tell them what to do, disrespecting their intelligence and autonomy and ability to make something they can be proud of. For the brilliance of this strategy, we pay leaders ten times more than we did before, and even more when they fail and need to be replaced—surely installing a new CEO is the answer.
It is no surprise at all.
Deming tried to lay it out for us, but no one really listened.