Inspiring innovation by swedish "3", live help taken to the next level

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6 pointshucker3 comments

There's more info at B-Reel's site [1] and the shop itself [2] (in english using Google Translate [3])

[1] - http://www.b-reel.com/projects/3live-shop/

[2] - http://www.tre.se/Privat/Ovriga-sidor/3LiveShop/

[3] - http://translate.google.com/translate?hl=en&sl=sv&tl...

Edited to add Google Translate link

Having worked as a CSR for three separate telco's, two car companies and an electricity provider, this would be a far slower system to access information than anything I've used.

Someone working a job full-time, 40 hours a week doesn't need a shiny interface, they need a fast interface. That means menus with up to fifty items, memorised TLA's and keyboard short-cuts. It's not pretty, but it get's the job done, and for a CSR that's really all that matters.

I don't think they consider doing this on a global scale. Probably much more like a flagship store kind of approach. If it is true (the jury is still out on that although Teenage Engineering is involved)

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