I can't say I agree with the actions of both the Author and the CEO. It wasn't the nicest thing to go on twitter bad-mouthing when you're using the service and still planning to do so, 7 days notice was enough (google,amazon cloud offering bite you instantly). It wasn't right to delete your account but from a business perspective I would also prefer to end it (not this way) with a bad customer early so I can focus on other things. I both provide and I'm a customer of different online services...so I get both perspectives but some customers are impossible (they want everything for free and are still not satisfied)