> I watched hundreds of users, given the choice, or doing so themselves installing / using Chrome by their own selection. It was faster. The user experience was far better.

For the first time or because they were already familiar with it? Once you've established yourself as the "default", it can be ridiculously difficult to convince people to switch to something else. Google has executed this strategy perfectly and they know that there's nothing Mozilla can do or anybody else will do. And that despite the fact that Google clearly abused its dominant position in another industry to establish dominance in this field. I'm sick of Google abusing its position and I'm sick of people defending Google because it's a "free market". No, that's not how it works.