Thank you for sharing. This is exactly why Ready (YC S20) makes tools that help America's thousands of Local Internet Service Providers compete with the copper cartel. https://ready.net
Cool, it looks like this addresses one of the toughest parts of running a small ISP, which is a chicken-and-egg problem of having enough support operatives for your users, and enough user revenue to hire for support. Fortunately big ISPs have set a loooooow bar for support, but you're still facing an uphill battle against coax providers that are already in buildings, so you have to go above and beyond.
FYI your layout is somewhat broken on Firefox Android.
thank you Cameron. Just pushed update to site last week. Appreciate the feedback. Working on it now