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I've biked a lot, and been into different styles of bikes over the years.

Hands down, the best and friendliest service I ever received was buying my first road bike from Sports Basement (in Sunnyvale).

Buying my xtracycle from a hip Berkeley independent bike store was probably the worst service.

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And all the bike snobs (that make normal people like me hate bicyclists) can't click the downvote button fast enough on your accurate observation.

Don't know why you're being downvoted, but I share the same sentiment with you. My first road bike was also from a Sports Basement and got nothing but top-notch service. They certainly got my repeat business.

Bike snobs are probably like coffee snobs, where the bigger the store, the more it's vilified.

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