What's up with the layout though? For one, the text alternates between serif and sans-serif fonts, like someone came in and edited the prewritten complaint, but didn't care about formatting. Second, they have problems matching the text to the line number template, e.g. on pages 31, 38, 42, etc.

Is that common for complaints, or is this just hastily written? I remember reading others and noticed peculiar layouts there, too.