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This looks great and an open source option in this field is needed.

From demos and docs, I'm only seeing the chat. Does papercups also have some sort of customer database that is filterable and segmentable?

Because to me, that is more about what intercom is about.

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ChatWoot is another open source alternative, unless I am fundamentally misunderstanding what Intercom is.

Intercom also does a lot of things on top of chat like email campaigns, FAQs ("articles"), chat bots, and is somewhat evolving into a bit of a CRM.

Chatwoot focuses on chat as far as I can tell (and so do we at the moment!), so it is certainly another viable alternative if that's what you need :)

Thanks! We don't have it right now but the customer database is something we wanna work on very soon. There are still a bunch of features we wanna work on for chat and we're trying to work out the balance between making the chat great and working on other features like email messaging and better customer database

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