Power users are certainly valuable for spreading the word but it's only one way, you can also actually advertise and market the thing like Google did. And even though power users can spread the word, you still need a superior product for casuals to actually win them over. How long has HN and other forums been beating the drum for Firefox now? Has it actually made a difference in their declining marketshare (at least for desktop, not sure about mobile)?
I don't think it has, and I don't think it ever will. If Firefox survives and resurges in popularity, it will be for a better, more polished, more optimized, slicker product for casuals. And many power users will hate them for it. Well, that's just my prediction.
I think a lot of times more technically driven products resist change a bit too much. Some of the best examples are Gimp and Firefox. Gimp's UI is hideous and despite Gimpshop builds offering a better experience to users, they still resist. Similar for Firefox's overall ui/ux when so many preferred chrome (including myself).
Not all UI change is for the better, but when the vast majority of users prefer a different experience, it's helpful to listen sooner than later.
None of this had to do with product quality.
This is quite mistaken, Chrome would not be the market leader without the best product quality. You can't force a worse browser into market leadership, as Microsoft can tell you. They've been aggressively forcing defaults and preinstalling their browsers at a far deeper level than Google was for years (and they're still doing it), yet they lost so badly they outright abandoned their own formerly dominant browser. Then even among techies and "power users" who know how to change defaults, Chrome gained incredible traction as the fastest and simplest browser.
Companies can push a browser all they want but getting the vast majority of people to actually use the browser that you've put in their face requires your browser to be legitimately better than the one they're used to. Everyone, including many "power users", could see how much further ahead Chrome was, especially in its early years.
I know some people prefer to think that Google has mind control abilities and can somehow trick users into using a product that provides a worse experience, but this is far from the reality. Effective marketing and delivery is only ever a fraction of the story. It's telling that even in the tech industry, full of professionals who know how to use computers, Chrome remains the dominant browser.
>who know how to use computers
That's not much, even monkeys know how to use computers.
Another fun fact, is that previously to Chrome, Google had been doing the same with the Google Toolbar for IE, which changed everyone's default search to Google as well. Chrome wasn't so much about "protecting the open web" as protecting Google: They were afraid (not inaccurately) that Microsoft was considering figuring out a way to prevent the Google Toolbar from hijacking the search settings in IE.
The nontechnical user flow at the time, was that they might have MSN Search or whatever on Internet Explorer 6, and then they'd hit a website that needed Adobe Flash Player. The Flash Player installer would have the "Also install the Google Toolbar" checkbox preselected, so it would install that browser toolbar and switch your search engine to Google.
The reason Sundar Pichai is the guy that ended up on top at Google is because the Google Toolbar (and then Chrome) was his baby, and that ushered in Google's monopoly much more than literally anything else at Google.
However, I switched from Firefox to Chrome when the former changed how DPI were calculated, told everyone that the new way is the right way and it's up to websites to deal with it, and everything looked wrong in the meantime. And then I noticed that on Chrome, not only did things look a bit nicer to me (quite apart from the DPI issue), but the same sites I often used rendered just a little bit faster - faster enough to be noticeable.
At the time, at least for me, Chrome was at least equal to Firefox in terms of product quality.
At enterprise prices (i.e. thousands of dollars per user per year) it makes sense to accept the cost of dealing with power users. But not for a product that you give away for free.
I say this as someone who has been using Firefox for years, and you'll need to pry it from my cold, dead hands. I'm impressed that Mozilla has survived for as long as it has, I was sure they'd be financially kaput by 2016; at this point I think Google only keeps their search deal up as an attempt to avoid antitrust action. I don't know what the future holds for Firfox, but I hope it remains competitive. We need alternative competing implementations for the health of the web.
How true. To paraphrase Henry Ford, if HTML5 developers asked instead what casual users wanted, we would now have a faster Flash.
It's history repeating itself over and over: developers and power users introduce or ask for something innovative, then casual users notice it, embrace it but also ask for it to be simpler to use ("50 knobs are too many, we want it to be usable with 3!"), therefore many functions are automated, other removed and interfaces are dumbed down to make the product palatable to the lowest denominator; however now the product has lost most of its "cool factor", not to mention some advanced functions, and doesn't attract power users anymore, many of them ending up migrating elsewhere. Rinse, repeat.
That is not going to happen to Firefox, since the war for conquering casual users has already been fought and won by Google thanks to their pervasive advertising telling everyone the lie that Chrome is better and safer. Mozilla should instead focus on giving power users the best possible product wrt security and privacy, two aspects where it would win hands down against Google, while at the same time try not to lose those among casual users who happen to be concerned about privacy and security and to whom Chrome would not be an option.
As for Mozilla's need to become profitable, why don't they attempt to use their widely known brand to sell personalized Pi-Hole-like boxes, hardware firewalls, VPN bricks that connect together from here to there, etc. Imagine two boxes with network plus audio ports: you connect mic, headphones, optional camera, a network cable, your laptop and the two boxes will establish an authentic E2E encrypted voice + video + data communication from anywhere to anywhere, no other operations required. Mozilla could surely provide the necessary services to get around NATted or filtered connections, and the shiny boxes with their logo would ease the association between the brand and the concept of private communications, security, privacy etc. helping as a consequence the adoption of Firefox as well. I think if they really want to focus on privacy and security they shouldn't ignore the hardware field where their brand can still make a difference.
Like this?
Those early adopters would have been adopting Phoenix 0.2^ which was released in September 2002, that was later released as Firefox 1.0^ two years later — at a time when the only power users could have been those same "early adopters".
Those early adopters would have been as I describe: technical users with the capability to install and operate an unfamiliar browser for the sake of curiosity. (I was still using MSIE in 2002, so it's not like it was universal among technical users either, yet.)
Those early adopters do not represent the total set of power users today.
^ https://en.wikipedia.org/wiki/Firefox_early_version_history